Frequently Asked Questions
Where Can I Find St Joe Wireless Legal Policies?
Is There A Data Limit?
Our service does not have a Data Limit. You may use our service as much as you like.
How Is Your Service Wireless?
We are a fixed wireless provider. Also known as a Wirless Internet Service Provider (WISP). This means our service is broadcasted from a wireless Antenna mounted to a tower, water tank, or other tall structure. A reciver is mounted at your location with clear line of sight to that wireless antenna. A wireless connection is made through these 2 pieces of equipment. From the equipment at your location a cable is ran into the home. This cable is plugged into a power supply (POE Injector) which passes the internet traffic through it while providing power to the outdoor equipment. This power supply is plugged into a computer or router to provide internet. Our service does not provide routers. A wireless router is need in order to acheave wireless internet to your wireless devices.
What Do I pay To Get The Service Started?
Your first month payment & install fee are due when the service is installed. Our install fees are based on the length of contract that is signed. For Example: $60 for a 2 year contract, $90 for a 1 year contract. So if you went with our Basic Residential service $44.95 and opted for a 2 year contract, the total would come to $104.95. (See our Packages and Pricing page for a complete list of package and contract options)
Am I Getting The Speeds I Pay For?
We offer "up-to" speeds. If you are paying for 2Mbps package, you will get as close to the 2Mbps as possible. Running speedtest will give you results measured in Mbps. When downloading files you will see your speed measured in bytes (MB/s), not bits (Mbps)
What If My Internet Seems Slow?
Computers can be infected with viruses, spyware and malware. This can cause your internet to be slow. St Joe Wireless recommends virus protection to be running and up-to-date. Computers that have not had a routine check up can also suffer from slow speeds.
I Want To Change The Package I'm On. What Do I need To Do?
Take a look at our Residential Packages and if you have a Business account look at our Business Packages. Look those over and give us a call and we can change your service over to a new package. This will not affect your billing due dates.
When Is Your Office Open?
How Will I Receive My Bill?
We send out Invoices around the 1st of each month. These can be emailed to you or mailed to you. We charge $2 per month to send your invoice in the mail. Sending your Invoice Via email is FREE.
When Is My Bill Due
The Invoices are due by the 15th of each month. Any unpaid Invoices past the 15th are considered past due.
How Can I Pay My Bill?
You can call our office at 816-279-3077 and make a payment with a Credit card over the phone. We accept checks in the mail and also welcome payments brought into our office. Find our address under the Contact Us. We are also able to accept payments via PayPal.
What Happens If I Am Late On My Payment?
Past due accounts with an unpaid balance are subject to service disconnection and late fees. If your service is disconnected you may be subject to a $25 Reconnect Fee.
What If I Move?
If your moving give us a call and we can site survey your new location. If we can provide service to the new location we can move your equipment to the new location. There is a $50 service charge to move equipment. If we are not able to provide service at the new location you would be held to the Early Termination Fee if still under contract.
What Is The Early Termination Fee?
If your service is cancelled before your contract is up you would be held to the remainder of the contract. The remainder of the contract would be your monthly payment by how many months are left in the contract.
I'm Getting A New Roof Put On. What Do I Do With The Equipment?
Call our office and schedule a paid service call to remove/remount your outside equipment.
What Do I need To Do To Update My Contact Information?
If you change your phone number or email address please help us stay in contact with you. Please Contact Us to update that information on our records.
How does the referral program work?
If you are a current Customer in good standing active service, have the person requesting the site survey include your name in the site survey form. If we (St Joe Wireless) can provide them (Referee) with service, upon activating service and signing a contract. You ( An Active Customer) will receive a $20.00 discount credit on your next billing cycle.